1. Returning Non-Perishable Products

If a User wishes to return a non-perishable product or make a claim about the provision of a service, without prejudice to Yewokurom’s ability as an intermediary to take over the handling thereof, the party with ultimate liability will always be the merchant at which the purchase was made. If the User obtains a refund for the purchase price, the merchant will decide how to make the refund (cash, credit card, store voucher, etc.) regardless of whether it is Yewokurom who pays the refund on the local merchant’s behalf. Therefore, the return of a non-perishable product purchased by the Courier pursuant to a mandate conferred by the User shall be subject to the merchant’s returns policy in any event.

As certain establishments may not have premises open to the public, Users will be unable to access them for the purpose of processing any claims or returns. In such cases, they must contact Yewokurom’s User assistance service for the necessary help and support using the channels available on the Platform.

If a User wishes to process the return of a non-perishable product because it did not match the order made through the platform, he/she must provide a photograph of the total order together with a list of the incorrect or undelivered products, as well as other proof of the inadequacy of the product requested.

The User must check the non-perishable products delivered by the Courier at the delivery address before signing and, where appropriate, ratifying, the mandate. By means of the said signature, the User confirms and ratifies the mandate, the purchase in person or the service carried out on his/her behalf. In addition, the User states that a third party may ratify the mandate on his/her behalf, for example if the User is not at the final delivery address or has designated a third party for collection and signature where appropriate. The User (and/or the said third party) is thus responsible for checking that the service provided is adequate as well as, where applicable, for collecting enough evidence to prove that it was not.

In any event, the decision regarding whether a return is appropriate will lie with the merchant in each case. The User must therefore inform Yewokurom through the methods provided by Yewokurom for that purpose if a dispute arises.